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Word Mail Merge IE Script ErrorExpand / Collapse
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Posted 2/23/2007 8:18:48 AMPost #1214
 

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When placing pre-built Word templates directly into a c360 template folder by following C:>Program Files>c360>Templates>1080, etc... you get the following error

Error:

Internet Explorer Script Error
An error has occurred in the script on this page.
Line: 119
Char: 1298
Error: Word cannot open the document: user does not have access privileges
Code: 0
URL: http://crmserver:5555/WordMailMergeServer/print_gen.aspx ?oType=1090&TypeName=invoice&old={92EB7100-01B6-DB11-BEA1-000E7FB45795}
Do you want to continue running scripts on this page?

Description/Resolution:

You will get the error that described above if you attempt to take a Word template that you have already built (i.e., it already contains merge field values in it) in a separate CRM environment (say for instance in a development or test CRM environment) and then copy that template into template folder following the path C:>Program Files>c360>Templates>1084, etc. 

To avoid the error, you must open the already built template on a client machine that has the c360 client installed.  And you should open the template using the Open Template command in the c360 toolbar in Microsoft Word, make any changes, and then save the template using the Save Template command in the c360 toolbar. 

When you go back and try the Print In Word button, the specific template will appear which you can choose and the Script Error will not appear.  Normal/expected functionality should resume.  

Happy WMMing

seth kircher
microsoft crm consultant
www.navint.com

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