our company is working over partners and these partners are dealing with end customers. Is it possible to set, that e.g. Company A (who's a partner), sees cases from Company B - who is there (and our) customer.

I know that I can define right within a certain account, but I am not sure if I can create a link between these accounts.

Apart from that I have to say, that the installation worked like a charm - very simple. The only bad thing, where C360 can not really do much about are the limitation of CRM which drive me mad arround the KB - that you can not have attachments or put screenshots into an article. If you ever develop something into that direction - I guess you would make MANY people very happy (shame on Microsoft).

Regards

Enno