|
 Posted 6/27/2007 7:45:37 AM |
| | Hi there,
I’m working on an implementation of a CRM, we also installed the CRM Desktop Client for Outlook, the CRM is working in a terminal server with around 20 users connected. At the moment we’re having problems, none of the CRM menus for Outlook are working. For instances If I click on the “c360 tools”, “CRM” or any of the CRM buttons, they don’t work and they didn’t even show an error message when clicking on them. This is really weird because FOR SOME OF THE USERS IT WORKS BUT FOR OTHERS IT DOESN’T. Did you have this problem before? I would really appreciate any help
Thanks in advance
Juan Stoppa
Aires Technologies
London - UK |
| | Posted 6/28/2007 4:54:21 PM |
| | | Juan, The issue you are having is not supported by c360. Here are some things I would check: 1)Pop-up blocker configuration 2)Login security, i.e. is "Prompt for login and password" set within Internet Explorer security? 3)Delete cookies.
Ken Champion
c360 Technical Support Manager |
| | Posted 7/3/2007 10:55:03 AM |
| | | the issue is not supported???!!!!! how can it be possible? do I have to say the same to my client?? |
| | Posted 7/3/2007 5:11:32 PM |
| | | Juan, unless I am misunderstanding, your issue pertains to the interaction between CRM and Outlook. c360 does not provide support for this. If you feel that this is a c360 issue, please open a support request to support@c360.com
Ken Champion
c360 Technical Support Manager |
| | Posted 7/5/2007 1:09:18 PM |
| | | Hi, I resolved the issue, I uninstalled and then installed again the CRM Desktop Client for Outlook and that fixed my problem Thanks juan |
| |
|