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Console and Alert integration

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Posted 3/28/2007 3:03:59 PM

Post #1335

megadose

I have the core productivity pack up and running and everything seems to be working fine at this point. We are wanting to use the Alerts for the obvious reasons. I have the console up and running with the CRM view driving 2 associated Entry lists, a c360Summary screen and a Record Details screen. What I would like to know is how to make the alerts for an object display when an object is selected in the CRM view screen. Is there any way to do this at this time?

Dustin

Posted 3/30/2007 4:04:16 PM

Post #1343

Arvind Raman

Alerts in not an option in Console right now.

However, you may be able to achieve what you need by creating a custom content cell that is a subscriber and based on what account is clicked, it can display the alerts associated with it.

Alerts is a custom entity in CRM so you can access the Alerts information via the CRM SDK.

thanks

Arvind Raman
Director of Product Management
c360 Solutions Inc

Posted 3/31/2007 12:25:07 PM

Post #1344

megadose

Huh, that's to bad, seems like that would be a good option seeing how the whole reason we are using the concsole is to keep from having to open all the screens so much. We won't see the alerts unless we open up the account screens and we don't need to open the account screens as much now because of the console. Kind of counter intuative I think.

Thanks for the info though

Posted 4/3/2007 11:53:55 AM

Post #1346

Denzel

Could you map a field to the account form to indicate that an alert exists and then display that is your view in your console?

Posted 5/23/2007 8:45:07 AM

Post #1493

kanika.jackson

Hi, we are in the process of testing this possibility and will post the results here shortly. Please check back periodically.

Kanika Jackson
Tier 2 Product Support Specialist
c360 Solutions

Posted 5/23/2007 10:34:23 AM

Post #1494

megadose

Excellent, thank you. I think thast would be a nice add to the console.

Posted 8/10/2007 4:22:00 PM

Post #1708

megadose

Has anything new been done with this ?

Posted 8/13/2007 6:26:32 PM

Post #1712

kanika.jackson

Alerts and Console do not currently offer this functionality. I will add this as an enhancement request for our product mgt team.

Kanika Jackson
Tier 2 Product Support Specialist
c360 Solutions

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