I get the following from the Copy Address utility (and something similar from Clone, which is the one I really want!)

Anyone gotten these to work?

Server Error in '/c360' Application.
--------------------------------------------------------------------------------

The underlying connection was closed: Unable to connect to the remote server.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server.

Source Error:

Line 273:   [return: System.Xml.Serialization.XmlElementAttribute("Response", Namespace="http://schemas.microsoft.com/crm/2006/WebServices")]
Line 274:   public CRMResponse Execute([System.Xml.Serialization.XmlElementAttribute(Namespace="http://schemas.microsoft.com/crm/2006/WebServices")] CRMRequest Request) {
Line 275:    object[] results = this.Invoke( "Execute", new object[] { Request } );
Line 276:    return ( ( CRMResponse )( results[ 0 ] ) );
Line 277:   }       
 

Source File: E:\Program Files\c360 Solutions\V3\WEB\CRMWEB\CopyAddress\CopyAddress.aspx    Line: 275

Stack Trace:

[WebException: The underlying connection was closed: Unable to connect to the remote server.]
   System.Net.HttpWebRequest.CheckFinalStatus() +680
   System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult) +75
   System.Net.HttpWebRequest.GetRequestStream() +234
   System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +105
   ASP.CrmService.Execute(CRMRequest Request) in E:\Program Files\c360 Solutions\V3\WEB\CRMWEB\CopyAddress\CopyAddress.aspx:275
   ASP.CopyAddress_aspx.RetrieveObjectXml(Int32 objectType, String objectId) in E:\Program Files\c360 Solutions\V3\WEB\CRMWEB\CopyAddress\CopyAddress.aspx:90
   ASP.CopyAddress_aspx.Page_Init() in E:\Program Files\c360 Solutions\V3\WEB\CRMWEB\CopyAddress\CopyAddress.aspx:53
   System.Web.Util.ArglessEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +10
   System.Web.UI.Control.OnInit(EventArgs e) +67
   System.Web.UI.Control.InitRecursive(Control namingContainer) +241
   System.Web.UI.Page.ProcessRequestMain() +197

Thanks,

Len

Len, this error normally caused by an incorrect URL for the CRM web services. Check the install guide for 'Clone' and 'Copy Address', you will find a section that explains how you can specify this URL.

Jeremie Desautels

VP, Product Marketing

c360 Solutions

Thank you for taking the time to respond!

In the Installation guide it says:

b. Add the following line inside the <appSettings> element tags:
<add key="CRMServer" value="http://localhost:5555"/>

I have:

  <add key="CRMServer" value="http://crm1:5555"/>

Where my server name is \\crm1
(note: crm.myinternaldomain.com also maps, should I use that?)

One question I did have is WHICH web.config should this go in?  I seem to have them as follows:

C:\inetpub\wwwroot
C:\inetpub\wwwroot\mscrmservices
E:\Program Files\c360 Solutions\V3\Web\CrmWeb

(as well as many other places that are related to VS2003!)

I have put this key in the first one as it was the only one with an existing appsettings key already!

Thanks,

Len

Len, the installation guide gives you an example of the key. You need to adapt it to your environment. For instance the example uses port '5555' but maybe that's not appropriate for your environment. Also, the server name needs to correspond to what you would type in your browser in order to login to CRM. This can either be the machine name such as 'crm1' but it can also be a host header such as 'crm.myinternaldomain.com'. It just depends on your configuration.

You need to edit the web.config that is applicable for the web application where the clone and spell check will run. This means, assuming you have followed the recommendations in the install guide, that you need to edit the web.config under the c360 web application which is located, by default, in the following folder: C:\Program Files\c360 Solutions\V3\Web\CrmWeb

Jeremie Desautels

VP, Product Marketing

c360 Solutions

Thanks, that did the trick.  The thing I was missing is setting the correct port number (in my case it is the default of 80).  A quick check in IIS Manager confirmed that 80 is what I should be using, not 5555.

Also, seems the crmserver key MUST go in the webconfig that is in wwwroot, otherwise, clone complains.

Thanks again, it works now!

Len

Yes you can use our free products without using any of our other products. You will have to go through a few more steps manually such as creating the folders, creating the virtual directory, etc. Theses steps are done automatically for you when you install one of our products.

Jeremie Desautels

VP, Product Marketing

c360 Solutions

I have a Customer who used Clone in 1.2, but has not worked in 3.0.  I downloaded new version, and followed intall guide.  I think I am having the same issues with the manual steps needed.  Are these documented anywhere else?  Can We install a Trial Version of another product...hoping they like it, and want to purchase it... ...and let it do the manual steps for us?  Any suggestions?

This can also be done through our website.  http://www.c360.com/DownloadRegister.aspx

Ken Champion
c360 Technical Support Manager