Email to case - not working at all

Scorch — Sat, 26 Jul 2008 19:13:08 GMT

Hello all, I just purchased my first c360 products and need a little help. Here's what I've done so far:

I'm running SBS 2003 R2 and CRM 3.0 Small Business Edition. To my knowledge all fully updated. CRM is update Rollup 3, SBS, SQL SP2

1. Installed my licenses
2. Installed Email to Case
3. Configured myself as the user (I only have 1 license and I'm a one man shop)
4. Deployed my licenses
5. Started the service in the c360 config utility
6. Created an alias support@wrightitsolutions.com address in my user profile in AD
7. Ran the CRM Exchange rule deployment wizard
8. Sent an email to support@wrightitsolutions.com (nothing, so I tried)
9. I then tried adding a filter to catch emails with the word "case" in the subject line. Again, nothing

I see the email in my Outlook, I also see it in my queue in CRM as an email task, but it does not change into a case. I do not get either the internal or external reply I'm sure it's me. Any ideas?

In essence, it simply appears to not be working at all.

I let it set for over a hour before writing this just in case Exchange needed time, but no joy.

I'm the "owner" of the queue and my roles are CEO & System Administrator. I'm also a Domain Administrator in AD.

Please help,
thanks

Initial email in "Activities"

wormscoffer — Thu, 08 May 2008 18:26:28 GMT

I've upgraded our CRM 3.0 to 4.0 and on the whole it went surprisingly well.

The c360 instructions were followed to the letter and although it took a little bit of effort to get the mail router correctly configured all seems to be humming along nicely.

However, the Email to Case is doing something different to when it was on V3 and it's a bit of a problem. We're getting the case created and al the correct notification emails sent to the external sender and to our staff. Copies of these email sit in the history but the original incoming email is still in "Activities" under the case and you can't close it, or even reply to it. There's a "send" button but on clicking a page comes up saying "Invalid Argument" with "Try Again" and "Cancel" buttons - only cancel works.

Is there any way I can correct this anomaly?

Thanks

Andrew

c360 Forums / Version 4 Products Questions / Service Productivity Pack / Email To Case

Email to case - not working at all

Initial email in "Activities"