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 Posted 1/12/2007 11:06:14 AM |
| | | Hi, Installed Alerts and deployed licence. Configured Web.Config. Get to the settings area and try to integrate Alerts - error in red and told to contact support. Looked at the App event log and can see a c360 error which tells me XML declaration is unexpected. Installing to CRM 3 Pro on Windows 2000. Have asked support team numerous times about this - can anyone point me in the right direction please ????"£$%^
Peter Clements
Microsoft CRM 3 Consultant
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| | Posted 1/14/2007 4:17:03 PM |
| | Configured Web.Config Out of curiosity: what did you change in web.config? Our products are configured by adding/changing keys in c360.config but you typically don't need to modify web.config Get to the settings area and try to integrate Alerts - error in red and told to contact support. 9 time out of 10, this problem is caused by the fact that your ISV.config is not "valid" to begin with. When you click on "Integrate", we export your ISV.config (and also sitemap if necessary) in order to add links to the c360 product you are installing and finally we attempt to import the resulting XML. However, if you XML was invalid to begin with, the import is rejected. A lot of times, this is caused by people modifying the ISV.config manually and not respecting the schema that CRM enforces since version 3.0. To verify if this is the case, you can go to the CRM settings and export the "ISV.config" and then reimport it without modifying it. Most likely, CRM will refuse and will complain that your XML is "invalid". You need to figure out what is causing this and correct it. After you make the appropriate correction, the c360 "Integrate" button should work.
Jeremie Desautels VP, Product Marketing c360 Solutions |
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