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 Posted 7/31/2007 9:21:04 AM |
| | My company's website has a contact form that uses the Web Connect module to create a lead in our CRM system. Recently we found that when trying to submit this form, we get an error:
Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.
Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.
I can't find anything in any logs that appears to correspond to a test submit of the form. I'm not sure if it's related, but I have an event log just for c360 stuff and did notice that every minute (almost exactly 60 seconds apart each), I get an error in the event viewer logs saying:
Exception occured at : 7/31/2007 9:13 AM : ErrorMessage: The request failed with HTTP status 401: Unauthorized. :: Trace : at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
at A.b.A()
at A.A..ctor()
at A.c.A(Object , ElapsedEventArgs )
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any idea what could be causing it or where else to look to diagnose?
Thanks,
Brian |
| | Posted 7/31/2007 10:02:46 AM |
| | Exception occured at : 7/31/2007 9:13 AM : ErrorMessage: The request failed with HTTP status 401: Unauthorized. :: Trace : at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
at A.b.A()
at A.A..ctor()
at A.c.A(Object , ElapsedEventArgs )
Brian, this error is generated by Email To Case and indicates that an error occurs when ETC attempts to authenticates to CRM (as evidenced by the fact that the error occurs when ETC calls the "WhoAmI" method). I'm going to guess that Web Connect also suffers from the same problem.
Jeremie Desautels VP, Product Marketing c360 Solutions |
| | Posted 7/31/2007 10:17:55 AM |
| | Forgive me for being rather new to CRM, but could you explain a bit more about what that means and what I can do to correct it?
Thanks! |
| | Posted 7/31/2007 2:23:32 PM |
| | | The error you are getting is "HTTP status 401: Unauthorized". The obvious thing to double check is that you have configured WebConnect and EmailToCase with the right user name and password. Some of our customers have a doamin policy that forces passwords to be changed every X days and they forget that they must change the configuration in our products every X days as well to match the new password. Maybe that's you situation as well? If this is not helping, you probably should get in touch with our support group (support@c360.com) and they should be able to help you. By the way, you entered this post under the "SDK" category and since this is more a WebConnect issue, I will move this discussion under WebConnect if you don't mind.
Jeremie Desautels VP, Product Marketing c360 Solutions |
| | Posted 7/31/2007 2:39:54 PM |
| | | Thanks. And you can certainly move it. I was looking for that category when I posted it, but missed it somehow. |
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