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Crm Integration fails during installation of...Expand / Collapse
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Posted 2/18/2008 11:41:35 AMPost #1958
 

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Hey

When I try to install Console on the CRM 4.0 RTM VPC the Crm Integration part of the installation fails. The text below is taken from the installation log.

Hope you can help me out.

1: After execution of action from: c360.ProductDeployment.Wix.CustomActions.dll, c360.ProductDeployment.Wix.CustomActions.Wrappers.ConfigManagerWrapper
 
1: Before execution of action from: c360.ProductDeployment.Wix.CustomActions, c360.ProductDeployment.Wix.CustomActions.Wrappers.CrmIntegrationWrapper
 
1:

Response -


Message:
An error occurred while performing Crm IntegrationSystem.Exception: Error occured while creating links in Crm ---> System.NullReferenceException: Object reference not set to an instance of an object.
   at c360.ProductDeployment.ConfigurationActions.Actions.CrmIntegration.CustomizationEngine.privateUpdate(XmlDocument xmlKey)
   at c360.ProductDeployment.ConfigurationActions.Actions.CrmIntegration.CustomizationEngine.Update(XmlDocument xmlKey)
   at c360.ProductDeployment.ConfigurationActions.Actions.CrmIntegration.CustomizationEngine.Update(String xmlKey)
   at c360.ProductDeployment.ConfigurationActions.Actions.CrmIntegration.ProductIntegrator.PrivateCreateProductLinksInCrm()
   --- End of inner exception stack trace ---
   at c360.ProductDeployment.ConfigurationActions.Actions.CrmIntegration.ProductIntegrator.PrivateCreateProductLinksInCrm()
   at c360.ProductDeployment.ConfigurationActions.Actions.CrmIntegration.CrmIntegration.PrivateAddLinksAndScripts(IConfigurationData configurationData)
OrganizationName:
MicrosoftCRM
ProductName:
c360 Console
Success:
False
ResponseData:
NullOrEmpty


An error occurred while trying to run CrmIntegration.
Check installation summary and installation log for more details.

Posted 2/18/2008 4:12:00 PMPost #1959
 

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Please register a support request with support@c360.com.  The causes for this error can vary.

Ken Champion
c360 Technical Support Manager
Posted 5/30/2008 4:03:23 PMPost #2050
 

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I also have this issue and cannot get around it.  Can you post the potential issues for us or some diagnostics to help?

I've submitted to support@c360.com but also think your users would benefit from a posting.

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