The c360 instructions were followed to the letter and although it took a little bit of effort to get the mail router correctly configured all seems to be humming along nicely.

However, the Email to Case is doing something different to when it was on V3 and it's a bit of a problem. We're getting the case created and al the correct notification emails sent to the external sender and to our staff. Copies of these email sit in the history but the original incoming email is still in "Activities" under the case and you can't close it, or even reply to it. There's a "send" button but on clicking a page comes up saying "Invalid Argument" with "Try Again" and "Cancel" buttons - only cancel works.

Is there any way I can correct this anomaly?

Thanks

Andrew

Andrew

Thanks in advance.

Jeremie Desautels

VP, Product Marketing

c360 Solutions