I wonder if anyone can help

I installed mail merge and it is not working because of the following criteria it needs

username: administrator

pass: *******

domain: blue.local(this is the domain on my computer name tab)

crm server: http://sbs:5555 (this is the path of my crm)

These details are not working, and more to the point it will not let me unistall word merge either, it also pops up with the box askign for these details

What is happening? does anyone know??

I hope someone can help

Many Thanks