We have been running the V3 Customer Portal for a few months now. We have three queries regarding the Product List pop up window from the web front end.

Firstly, when the Product List pop up box opens, it defaults to not showing any of the products - Just a search box and one radio button with the label 'None'. This confuses our users and would like to have the full list appear by default.

Secondly, we have a number of products listed in MSCRM that while we do not want to delete, we do not want people to see in the web product list as we no longer sell/support them. Marking the products as 'inactive' in MSCRM does not stop them being visible in the portal. Is there a way to 'hide' them from the Portal?

Thirdly, we would like to know if we can change the wording on the pop up form header from the default: 'Type the information...' Is this possible?

Many thanks in advance