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 Posted 7/26/2008 7:13:08 PM |
| | | Hello all, I just purchased my first c360 products and need a little help. Here's what I've done so far:
I'm running SBS 2003 R2 and CRM 3.0 Small Business Edition. To my knowledge all fully updated. CRM is update Rollup 3, SBS, SQL SP2
1. Installed my licenses
2. Installed Email to Case
3. Configured myself as the user (I only have 1 license and I'm a one man shop)
4. Deployed my licenses
5. Started the service in the c360 config utility
6. Created an alias support@wrightitsolutions.com address in my user profile in AD
7. Ran the CRM Exchange rule deployment wizard
8. Sent an email to support@wrightitsolutions.com (nothing, so I tried)
9. I then tried adding a filter to catch emails with the word "case" in the subject line. Again, nothing
I see the email in my Outlook, I also see it in my queue in CRM as an email task, but it does not change into a case. I do not get either the internal or external reply I'm sure it's me. Any ideas?
In essence, it simply appears to not be working at all.
I let it set for over a hour before writing this just in case Exchange needed time, but no joy.
I'm the "owner" of the queue and my roles are CEO & System Administrator. I'm also a Domain Administrator in AD.
Please help,
thanks
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| | Posted 7/26/2008 7:33:28 PM |
| | | An entry from the log: Event Type: Error
Event Source: c360EmailToCaseLogSource
Event Category: None
Event ID: 0
Date: 7/26/2008
Time: 6:29:11 PM
User: N/A
Computer: SR1
Description:
7/26/2008 6:29:11 PM
Scanning queues...
Scanning queue support@wrightitsolutions.com. Found 6 items.
Error occurred while processing email with subject 'case test' from 'n0xpd@yahoo.com' due to 'Object reference not set to an instance of an object.'
0 items successfully processed in queue support@wrightitsolutions.com
7/26/2008 6:29:11 PM For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
please advise, thanks! |
| | Posted 7/26/2008 8:27:01 PM |
| | | I removed the filter on words included in the subject line, now the log gives me an information entry, not an error. Event Type: Information
Event Source: c360EmailToCaseLogSource
Event Category: None
Event ID: 0
Date: 7/26/2008
Time: 7:19:26 PM
User: N/A
Computer: SR1
Description:
7/26/2008 7:19:26 PM
Scanning queues...
Scanning queue support@wrightitsolutions.com. Found 5 items.
0 items successfully processed in queue support@wrightitsolutions.com
7/26/2008 7:19:26 PM For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any ideas why it's not doing anything with those? Also, I just realized this is an area for v4 products, my bad, I'm using v3. Sorry. |
| | Posted 7/26/2008 8:45:46 PM |
| | | Not knowing exactly how to configure the email allias, I originally had it as another address on my profile in AD. I then tried added a filter "case" neither nor both made it work. I tried adding the support@wrightitsolutions.com allias to my CRMMail user, the router created entity when CRM was installed. I get a different entry in the event log. It's an error, but notice that all the items are listed in it, not just the first one as in my original error log entry. Note, I delete the "case test" email because it was always the one in the log and was hoping there was something magic about it that removing it would allow the rest to be processed, but no. Event Type: Error
Event Source: c360EmailToCaseLogSource
Event Category: None
Event ID: 0
Date: 7/26/2008
Time: 7:39:52 PM
User: N/A
Computer: SR1
Description:
7/26/2008 7:39:49 PM
Scanning queues...
Scanning queue support@wrightitsolutions.com. Found 5 items.
Error occurred while processing email with subject 'test 3' from 'n0xpd@yahoo.com' due to 'Object reference not set to an instance of an object.'
Error occurred while processing email with subject 'please help' from 'kennedy307@hotmail.com' due to 'Object reference not set to an instance of an object.'
Error occurred while processing email with subject 'please help' from 'kennedy307@hotmail.com' due to 'Object reference not set to an instance of an object.'
Error occurred while processing email with subject 'Jason wants to talk to you!' from 'kennedy307@hotmail.com' due to 'Object reference not set to an instance of an object.'
Error occurred while processing email with subject 'Jason wants to talk to you!' from 'kennedy307@hotmail.com' due to 'Object reference not set to an instance of an object.'
0 items successfully processed in queue support@wrightitsolutions.com
7/26/2008 7:39:52 PM For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I'm so bummed, I thought this add on would be easy to get going. I just don't know what I'm doing wrong, please help. I should add my server is a fresh build, just went into production when I installed CRM weeks ago, I'm only now actually beginning to use it. |
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