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 Posted 6/29/2006 6:19:53 AM |
| | | What options exist to modify the existing portal tabs, for example "Service Case" to allow a more granular select whereby users can see their cases, their managers can see there own cases, plus their staff's, and users in a different role (eg account admins) can see all their accounts cases. Or for case details, allowing the users/managers/account admin to do other things besides add activities - ie change priority, reassign or close/reopen? |
| | Posted 6/29/2006 1:11:28 PM |
| | | Blaing, you have two global options that you can set: you can either decide that users can only see cases that they opened or you can decide that they can see any cases linked to their parent company. unfortunatly, this is a global setting and it is not configurable on a per role basis.
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| | Posted 3/11/2007 2:12:24 PM |
| | | Are there any plans to change that behaviour? I think the comment is very valid, since workign with partners or solutions providers who link into end customers it would help. |
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