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Forum Newbie
Group: Forum Members
Last Login: Friday, August 27, 2010 1:03:51 PM
Posts: 1,
Visits: 3
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| Hello, I am in the process of created a new mail merge document using Documents Pack with information from Dynamics CRM. One of the fields I am merging is an ntext (multi line text) field. The data in this field contains carriage returns to present the text on multiple lines in CRM. We would like to have the data for this field also presented in the Word document as multiple lines, however when the field data is merged to Word it is all presented on the same line with the carriage returns apparently removed. How can I merge this ntext field to Word and preserve the carriage returns so that it is presented on multiple lines as it is entered and appears in CRM?
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Junior Member
Group: Administrators
Last Login: Friday, December 16, 2011 12:03:57 PM
Posts: 13,
Visits: 40
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Hi Randy, I tested the scenario below, and it seems to be working for me. It could be a difference between our versions of Document Core Pack server and client, or version of Word. Below is the test I used using the latest available version of Documents Core Pack with Word 2007. - Used the entity “Case” and attribute “description” for the test 
- Created a new case with a description with multiple lines 
- Created a template that includes the attribute “Description” 
- Selected some data and the results shows the same number of lines as shown in CRM 
Sincerely,
Patrick O'Donnell
Pre-Sales Consultant - c360
Patrick.ODonnell@c360.com
678-892-2963
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