c360 Products

“In today’s competitive environment, a disgruntled customer will not be a repeat customer.”

c360 ITSM

Customer service and support are vital to maintain and enhance a high level of customer satisfaction with your delivered products and services. Each interaction with your customers is an opportunity to differentiate yourself from your competitors. By continuing to exceed expectations and "delight" your customers, you develop a base of loyal customers that continue generating repeat business as well as help promote new opportunities.

Dilemma

Your processes geared for increasing customer satisfaction may be simple or complex, but one thing is for sure: in spite of following best practices, your processes will be different than anyone else’s. The unique way your organization effectively handles customer service will be a key differentiator customers will remember whenever they have future dealings with your organization. There have always been only two options – purchase a turn-key solution that forces you to change the way you do business, or buy a highly customizable solution that requires costly customizations and consulting.

Solution

c360 offers a solution that gives you the best of both: a value-centric solution, supporting the critical processes every service department runs, built on top of the Microsoft Dynamics xRM platform, a highly configurable, industry-leading platform. c360 IT Service Management, based on the Information Technology Infrastructure Library (ITIL) framework, enables IT to be more productive and improve customer service levels cost effectively.

Value

The c360 ITSM suite encompasses all major areas of need for a small to medium-sized business, without ‘over-engineering’ the product, meaning that you will not be paying for functionality that will never be used, or worse, inhibit user adoption and efficiency through over-complication.

Key Benefits

Ticket resolution time reduced by 20%

Easily identify and resolve urgent situations

Improved first call resolution

Increased agent productivity

Visibility into all IT assets throughout the organization

Offering

c360 offers its complete ITSM solution as a grouping of modules, each designed to streamline and automate operations, while working seamlessly with the platform and the rest of the ITSM stack. These modules are the items in a grocery store – purchase only those that fit your operation’s needs, with the confidence that each is tailored specifically to overcoming a particular challenge.

Have support questions? Visit the c360 Support page.

Interested in becoming a c360 partner? Visit our partner opportunity page.

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