c360 ITSM
"Receive active notifications before a situation gets out of hand"
Alerts And Notifications
Arguably the most scrutinized aspect of any support department is responsiveness. More and more, companies are looking for their software systems to not only facilitate aggregation and processing of information, but also to drive processes in order to increase productivity and customer satisfaction. c360 embraces this concept, as evidenced by our investment in a highly configurable and robust alerting and notification system.Alerts can be created for any threshold on every characteristic of all entities in the system, including incidents, problems and activities. Even seemingly difficult scenarios such as “Alert John S. Manager when more than 4 incidents get attached to a problem” are easily implemented. More importantly, these alerts can be modified ‘on the fly’, in immediate response to changing business requirements.
Alerts can be attached to the incident itself and shown whenever that incident is accessed by a support rep. Or, they can be delivered as notifications to a user or group of users through emails. They can even be delivered directly to a user’s desktop, as a notification that pops up in the same vein as an Outlook reminder. With one click, the user can navigate directly to the record presented in the notification.
Some key features include:
- Limitless definitions
- Real-time implementation
- Multiple distribution options
- High visibility
- Ad-hoc creation and modification
Scheduling:
Alerts And Notifications:
ITSM Functionality:
- Incident Management
- Problem Management
- Configuration Management
- Knowledge Management
- Solution/Problem Linking
- Service Level and Contract Management
- Time Tracking
- Scheduling
- Workflow and Approval
- Business Policy Automation
- Alerts and Notifications
- Multi-Channel User Access
- Reporting
- Compliance (Auditing)
- Dashboards
- Customization
- API Integration
View all c360 Products