c360 ITSM

"Monitor and control security access and process compliance through auditing"

Compliance (Auditing)

To effectively manage its business, an organization must implement controls that ensure that processes are followed, auditing is in place, and users only have access to information to which they have been given permission. c360 ITSM offers modules that ensure each of these important controls are in place.

Security

Security in the c360 ITSM solution is robust yet simple to implement. We offer record level access restrictions, with the ability to share individual records with individuals or teams, while also offering four levels of security on each individual field – hidden, read-only, forbidden and available. These settings can be applied to any team or role in the system, and modified within minutes of new business requirements being adopted.

Auditing

c360 ITSM has one the most robust auditing modules in the industry. It not only offers a complete snapshot of every record change, including the values of unchanged fields when the record was modified, but also every time a record has been viewed. This is coupled with a complete ad-hoc querying component. You can generate complex queries on historical data, so that you are not just staying in compliance with external regulations, but can also analyze business-impacting trends that were never available to the organization before.

Process Compliance

One of the simplest and most productive ways to increase ROI within a business unit is to implement repeatable processes, and then ensure that those processes are followed. c360 ITSM automates these repeatable processes through rule-based workflows, providing you the ability to modify these flows as your needs change, without any programming. These processes include those related to escalation, approval, closure and role assignment.

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