c360 ITSM
“Visualize the key support metrics needed to manage your operations"
Dashboard
Organizations continually search for effective ways to find and interpret the data needed to make the right decision for their business. Consolidating information from disparate sources can be time-consuming and is most often done after the fact. c360 ITSM gathers information and provides at-a-glance insight into metrics of importance to your organization.Use multi-pane, user-configurable dashboards, which provide pertinent data and drilldown abilities. Stakeholders can visualize, in real-time, IT effectiveness in support of critical business services.
Key Benefits of a graphical, storyboard view of metrics include:
- Monitor in real-time progress and status of key metrics.
- Improve agility and efficiency with an easy-to-read presentation of consolidated data.
- Browse to data details with easy drilldown into specifics of ticket creation, assignment and resolution.
- Easily access the record details from a single, console-based interface that can be tailored to different stakeholders.
- Identify and respond to critical situations such as expiring tickets or analyze the origins of errors and failures.
- Demonstrate how well your service desk is meeting its commitments and spot trouble areas immediately.
Dashboards:
ITSM Functionality:
- Incident Management
- Problem Management
- Configuration Management
- Knowledge Management
- Solution/Problem Linking
- Service Level and Contract Management
- Time Tracking
- Scheduling
- Workflow and Approval
- Business Policy Automation
- Alerts and Notifications
- Multi-Channel User Access
- Reporting
- Compliance (Auditing)
- Dashboards
- Customization
- API Integration
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