c360 ITSM

"What gets measured gets done"

Reporting

Identify problem areas and monitor the effectiveness of changes to those processes. c360 offers two powerful ways to gain visibility into the system - Views and Reports - both having permissions wrapped around each component.

Reports

Service desk personnel using c360 ITSM will find tremendous value using the tightly integrated Microsoft SQL Server Reporting Services (SSRS) to perform ad hoc reporting. SSRS works in conjunction with the platform’s data model to enable users to create very powerful, highly-filterable reports with little effort. These accurate, timely reports can be created, dispersed, and automated quickly and efficiently. SSRS reports can be set to refresh at the user's discretion, and provide instant visibility when accessed via the Dashboard or from the tickets themselves.

Standard Reports include:

ITSM Closed Ticket Account Summary
ITSM Closed Tickets Productivity Analysis
ITSM Closed Tickets Timeframe Analysis
ITSM Open Tickets Pipeline
ITSM Tickets by Agents
ITSM Tickets by Categories
ITSM Workload by Agents

Views

Gain visibility through c360 ITSM’s standard views, which enable users to quickly see information that meets basic sets of criteria. Customized views are also easily accommodated through the Advanced View functionality, which enables users to completely tailor what information they want to see that allows filtering, sorting, and ordering selections to meet the user's individual needs. Once the view is to their satisfaction, users can save it for later viewing, with the view displaying the most current information.

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