c360 ITSM

“Utilize consolidated group calendars to effectively view and schedule resources”

Scheduling

By allocating the right resources at the right time, organizations have the power to influence the cost of the work, its quality and timeliness of delivery. Precious time can be wasted looking for the right resources to assign to an incident, possibly resulting in missed SLAs. c360 ITSM helps your organization avoid costly mishaps by supplying a dynamic, role-based scheduling matrix, consisting of service engineers, schedules and location details. The calendaring functionality is flexible, scaling from single site scheduling to more complex multi-national location scenarios.

Encourage collaboration by providing users consolidated calendars containing the schedules for other users and teams in the organization. Calendars are driven by individual activities that can be entered by service representatives and administrators. Administrators can also use one centralized calendar to schedule activities and view resource availability. All of this is delivered in a user interface that looks and feels like Outlook and can be further optimized on a per user basis.

Administrators

Search by location and skill set with a single, at-a-glance view, indicating the availability of physical and human resources on a given date and time. Schedule activities for groups or teams from the same view, assuring the right resources are assigned to the right tasks. This centralized administration helps prevent duplication of requests and greatly improves efficiency.

Service Representatives

View requests, tasks, changes and problem counts for each day from a consolidated home page, providing service representatives with an updated view of the day’s activities in a single place. From that view, they can work through all activities assigned to them for the day, making it easier for individuals to keep track of their daily schedule.

In addition, service representatives can create their to-do list for the day in the scheduler itself. They can mark their availability, create new tasks, and generate reminders from the calendar. Once their schedules and tasks are entered, they will be notified of activities that are due. Combining these functions in a central location provides service representatives with the tools to manage their workload more efficiently.

< back to c360 ITSM main

Click to Buy

Scheduling:

ITSM Functionality:

View all c360 Products