c360 Solutions, Inc.

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“Target the root causes leading to customer service incidents”

Solution / Problem Linking

“Target the root causes leading to customer service incidents” Increase customer satisfaction and decrease support costs by effectively managing solutions and known problems. Identify the documented instances of recurring incidents and link them to problems. This can reduce the impact of incidents to your business and help prevent repeat incidents.

• Get organized – Link tickets to known problems to better classify the incident. Document the problem as well as any notes or activities associated with that problem.
• Since c360 ITSM problems are linked to tickets and can be configured to link to specific CIs they are more specific and descriptive.
• Improve your problem management and help your organization manage what needs to be raised as changes.

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ITSM Functionality:

• Incident Management
• Problem Management
• Configuration Management
• Knowledge Management
• Solution/Problem Linking
• Service Level and Contract Management
• Time Tracking
• Scheduling
• Workflow and Approval
• Business Policy Automation
• Alerts and Notifications
• Multi-Channel User Access
• Reporting
• Compliance (Auditing)
• Dashboards
• Customization
• API Integration