Computer Telephone Integration (CTI) 360

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Transform your Inbound/Outbound call processing with CTI 360 (Computer Telephony Integration) for Microsoft Dynamics CRM 2011 through CRM 2015.

CTI 360 enables integration between telephone systems (TAPI Interface, OCS, Lync, Skype) and Microsoft Dynamics CRM, detects incoming phone calls (displays callers name/number), automatically produces activities for incoming and outgoing calls, displays customized call information, and more.

The CTI integration provides the following capabilities:

  • Connects telephone systems with Microsoft Dynamics CRM
  • Provides integrated CRM and History search so CRM record information and call history are available from the console
  • Opens a contact or an account on lifting the earphone
  • Creates activities for incoming and outgoing calls
  • Simplifies the process of making outgoing calls

 

Server license, includes 5 users $800.00

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Additional Licenses $140.00

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